Shipping Policy

Last updated: July 12, 2025

Overview

Brand my Bitch operates the websites www.brandmybitch.com and www.brandmybitch.co.uk, offering custom temporary tattoos designed for adults aged 18 and over (the "Services"). This Shipping Policy outlines how we process, ship, and deliver orders placed through our Services, which are powered by Shopify. Please review this policy carefully before placing an order. By using our Services, you agree to the terms of this Shipping Policy. If there is a conflict between our Terms of Service and this Shipping Policy, this Shipping Policy governs with respect to shipping and delivery.

Order Processing

All orders for custom temporary tattoos are made to your unique specifications ("Bespoke Orders") and are processed by our specialized partners responsible for manufacturing and fulfillment.

• Processing Time: Orders are typically processed within 2-5 business days after payment confirmation, depending on the complexity of your custom design and order volume. Processing begins once you submit your order and provide all necessary details (e.g., custom text or designs, shipping address).
• Order Confirmation: You will receive an email confirmation once your order is placed, followed by a processing confirmation when production begins. If we encounter issues with your order (e.g., unclear design specifications or payment issues), we will contact you via email at the address provided during checkout.
• Cancellations: Orders can be canceled before production begins by contacting us at hello@brandmybitch.com. Once production starts, orders cannot be canceled due to their bespoke nature (see our Refund Policy for details).

Shipping Methods and Costs

We offer shipping to customers worldwide through trusted third-party carriers selected by our specialized partners. Shipping methods, costs, and estimated delivery times are displayed at checkout based on your location and order details.

• Shipping Costs: Shipping fees are calculated based on the destination, package weight, dimensions, and selected shipping method (e.g., standard or expedited). These fees are non-refundable, except in cases of defective or damaged products as outlined in our Refund Policy.
• Shipping Methods: Available methods may include standard, expedited, or tracked shipping, depending on your location and carrier options. Specific carrier names (e.g., Royal Mail, FedEx, DHL) will be provided in your order confirmation or tracking details.
• Free Shipping: We may offer free or discounted shipping promotions, subject to terms displayed at checkout (e.g., minimum order value or specific destinations). Promotions are subject to change and may not apply to all orders.

Delivery Times

Estimated delivery times vary based on your location, shipping method, and carrier processing. These estimates begin after the order has been processed and handed over to the carrier:

• UK Deliveries: Typically 3-7 business days for standard shipping; 1-3 business days for expedited shipping.
• European Union: Typically 5-10 business days for standard shipping; 2-5 business days for expedited shipping.
• USA, Canada, Australia, and Other International Destinations: Typically 7-14 business days for standard shipping; 3-7 business days for expedited shipping.

These are estimates only and not guaranteed. Delays may occur due to factors beyond our control, such as carrier delays, customs processing, or unforeseen events (e.g., weather, holidays). We are not liable for such delays, and no refunds will be issued for delayed deliveries unless explicitly stated in our Refund Policy.

Tracking and Delivery Confirmation

• Tracking Information: Where available, we provide tracking numbers via email once your order ships. Not all shipping methods include tracking, particularly for standard international shipments. You can monitor your order’s progress using the tracking link provided.
• Delivery Confirmation: Orders are considered delivered once the carrier confirms delivery to the address provided. We are not responsible for non-delivery due to incorrect or incomplete shipping information provided by you.

Shipping Restrictions

• Eligible Destinations: We ship to most countries worldwide, subject to carrier availability and local regulations. Some destinations may have restrictions due to customs policies or carrier limitations, which will be indicated at checkout.
• Customs and Duties: For international orders, you are responsible for any customs fees, import duties, or taxes imposed by your country. These fees are not included in the order total or shipping costs and are determined by local authorities. We recommend checking with your local customs office before ordering.
• Prohibited Items: Our temporary tattoos comply with global safety standards for toys and cosmetics in the USA, Canada, UK, Europe, and Australia. However, some regions may have specific restrictions on temporary tattoos or related products. You are responsible for ensuring compliance with local laws before ordering.

Incorrect Shipping Information

You are responsible for providing accurate and complete shipping information at checkout, including name, address, and contact details. If an order is returned to us due to incorrect or incomplete information:

• We will contact you to confirm the correct address.
• You may be responsible for additional shipping fees to resend the order.
• If we cannot contact you or you do not provide updated information within 14 days, we may cancel the order, and a refund (if applicable) will be issued per our Refund Policy.

We are not liable for non-delivery, delays, or additional costs resulting from incorrect shipping information provided by you.

Lost or Damaged Shipments

• Lost Shipments: If your order is confirmed lost by the carrier (e.g., no tracking updates for 30 days), contact us at hello@brandmybitch.com within 60 days of the shipping date. We may, at our discretion, provide a replacement or refund, subject to our Refund Policy.
• Damaged Shipments: If your order arrives damaged, you must notify us within 14 days of delivery with photographic evidence, as outlined in our Refund Policy. We may provide a replacement or refund at our discretion, subject to verification.

Liability Limitations

• Carrier Responsibility: Once an order is transferred to the shipping carrier, the risk of loss or damage passes to you. We are not liable for delays, losses, or damages caused by carriers, customs authorities, or events beyond our control (e.g., strikes, natural disasters).
• Third-Party Involvement: Our specialized partners handle manufacturing and fulfillment, and we work with trusted carriers for shipping. We are not responsible for errors, delays, or issues caused by these third parties, except as outlined in our Refund Policy for defective or damaged products.
• Force Majeure: We are not liable for delays or failures to deliver due to unforeseen circumstances, including but not limited to natural disasters, government actions, or carrier disruptions.

Contact Us

For questions about this Shipping Policy, tracking information, or issues with your order, please contact us at:

Brand my Bitch
Email: hello@brandmybitch.com

Address: 13 Freeland Park, Wareham Road, Poole, BH16 6FA, United Kingdom

We aim to respond to all inquiries within 48 hours. Please include your order number and relevant details when contacting us.

Important Notes

• Safety Certification: Our temporary tattoos are certified safe under global toys and cosmetics regulations in the USA, Canada, UK, Europe, and Australia. Certification details are available upon request. Products are intended for adults aged 18 and over and are not recommended for children under 3 years old.
• Policy Updates: We may update this Shipping Policy to reflect changes in our practices, carrier policies, or legal requirements. Updates will be posted on our website with the revised "Last updated" date. Your continued use of our Services constitutes acceptance of the updated policy.
• Relation to Refund Policy: This Shipping Policy works in conjunction with our Refund Policy, which governs returns, refunds, and remedies for defective or damaged products.